CONTACT US

For further assistance, please refer to the following contacts. Many of our staff speak additional languages other than English.  For your convenience, we have added this information next to each staff member:

RESERVATIONS/Inquiries for individual bookings
Open every day 7am to 11pm, Toll Free (877) 762.3477 x5001 or email us at Bookings
Fax (305) 535-9665

Travel Agents Book Here

Cancel Reservations

Cancellation Policy


For the below, our main number is 305.535.8284 with extensions listed. Our office hours are Monday-Friday 9am to 6pm. If the person you are contacting does not answer, typically they are offsite with clients. Please feel free to email, since most are connected via personal devices or fax us at 305-532-1156. We typically answer all requests within four hours outside of business hour.


Interested in working for us?
Browse our job listings here.


Guest Relations And Customer Service
Contact if you have a customer service issue or complaint.
Katrine Beltran, Guest Relations Manager, 305-964-0335 Dansk Espanol


Sales Department
Contact if you are looking to book a group five rooms or greater.
Sarianne Sanderson, Director of Sales, Canada, North America + Europe SuomiSouth Beach GroupFrancaisSouth Beach GroupSvenska
Lilian Garzon, Senior Sales Manager, Central & South America Espanol
Fred Garcia, Sales Manager, Brazil, Meetings & Niche Markets x3007 PortugueseSouth Beach GroupEspanol
Connie Gonzalez, Sales Manager Conventions + LeisureSouth Beach GroupEspanol
Manuel Hidalgo, Sales Coordinator Espanol

Global Sales Offices:
Cecile Huang, Shanghai, China CantoneseSouth Beach GroupMandarin
Marina Barros, Sao Paulo, Brazil Portuguese


Special Events & Catering
Contact for any special requests involving use of our restaurants, bars and meeting space.
Tiffany Vinas, Special Events + Marketing Manager x3019
Alison Colberg, Special Events + Marketing Manager
Michael Tese, Vibe Manager


Social Media, Content Management & Branding
We sell it, package it, push it & fix it
Allie Lopez-Cuadra, Senior Web Designer Espanol
Fabiola Lopez, Social Media Manager Espanol
Jessica Santiago, Content Management Espanol
Aaron Lane, Branding Strategist
Indira Gonzalez, Digital Marketing + Revenue Analyst Espanol
Tavaris Jones, Business Intelligence Specialist


PR/Media Relations
Lisa Concepcion, PR + Marketing Producer
Michell Diaz, PR + Marketing Producer PortugueseSouth Beach GroupEspanol


South Beach group Operations department
Please contact via email only – Office hours are Monday – Friday 9am to 6pm.

Stephanie Balazs, CEO
Chris Rollins, COO
John Moreno, Director of Operations - Hotel Division Espanol
John Long, Director of Operations - Restaurant Division Espanol
Christianne Nunez, Human Resource Manager Espanol
Natalia Rendon, Human Resource Assistant
Raul Frontal, Comptroller Espanol
Javier Garcia, Assistant Comptroller Espanol
Perla Jalina, Accounts Payable for Catalina / Croydon / Riviera / Metropole / Chesterfield / Whitelaw / Shelley / Chelsea Espanol
Chela Garcia, Accounts Receivable. Please contact if you are a vendor with an OTA & FIT. Espanol
Joan Careces, Guest Accounts. Please contact if you are a prior guest and need copy of folio or have questions. Espanol
Martiel Pedroso, Accounting for 189 Dixie and 1800 Warehouses Espanol
Efrain Ramos, Transportation Manager Espanol


Information Technology
Alex Guerrero, IT Director EspanolSouth Beach Group
Pedro Rodriquez, System Administrator Espanol
Dennis Cabrera, IT Support Espanol

OUR HOTELS

 

Beachside Apartment Hotel
7710 Harding Avenue
Miami Beach, FL 33141
Tel: 305.866.7033
Fax: 305.535.9665
General Manager:
Daniel Estevez

Espanol

Catalina Hotel & Beach Club
1732-1756 Collins Avenue
Miami Beach, FL 33139
Tel: 305.674.1160
Fax: 305.672.8216
General Manager:
Laura Marrero

Espanol

Hotel Chelsea
944 Washington Avenue
Miami Beach, FL 33139
Tel: 305.534.4069
Fax: 305.672.6712
General Manager:
Winston Macias

Espanol

Chesterfield Hotel & Suites
855 Collins Avenue
Miami Beach, FL 33139
Tel: 305.531.5831
Fax: 305.535.9665
General Manager:
Gabriel Bovea

Espanol

Beachside Apartment Hotel
7500 Collins Avenue
Miami Beach, FL 33141
Tel: 305.866.7033
Fax: 305.535.9665
General Manager:
Daniel Estevez

Espanol

Posh Hostel
820 Collins Avenue
Miami Beach, FL 33139
Tel: 305.398.7000
Fax: 305.398.7010
General Manager:
Eszter Horvath

Magyar

Hollywood Beach Suites, Hostel + Hotel
320 Arizona Street
Hollywood, FL 33019
Tel: 954.391.9448
Fax: 954.391.9448
General Manager:
Pamela Gacria

EspanolSouth Beach GroupPortuguese

Metropole South Beach
635 Collins Avenue
Miami Beach, FL 33139
Tel: 305.672.0009
Fax: 305.672.0700
General Manager:
Jenny Baluja

Espanol

Hotel Shelley
844 Collins Avenue
Miami Beach, FL 33139
Tel: 305.531.3341
Fax: 305.535.9665
General Manager:
Gabriel Bovea

Espanol

Sunbrite Apartments
1330 Pennsylvania Avenue
Miami Beach, FL 33139
Tel: 305.532.7025
Fax: 305.532.7026
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortugueseSouth Beach GroupItaliano

Tradewinds Apartment + Hotel
2365 Pinetree Drive
Miami Beach, FL 33140
Tel: 305.531.6795
Fax: 305.433.4052
General Manager:
Candace Sundue

Espanol

Whitelaw Hotel
808 Collins Avenue
Miami Beach, FL 33139
Tel: 305.398.7000
Fax: 305.398.7010
General Manager:
Eszter Horvath

MagyarSouth Beach GroupEspanol

Coming Soon
1800 James Avenue
Miami Beach, FL 33139
Tel: 786.541.2125
Fax: 786.541.2126
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortuguese

Italiano

Posh Hostel
1524 Lenox Avenue
Miami Beach, FL 33141
Tel: 877.762.3477
Fax: 305.535.9665
General Manager:
Ana Clemente

EspanolSouth Beach GroupFrancaisSouth Beach GroupPortuguese

Italiano

Riviera South Beach
2000 Liberty Avenue
Miami Beach, FL 33139
Tel: 305.538.7444
Fax: 305.538.6641
General Manager:
Darko Gjorgioski

MacedonianSouth Beach GroupSerbianSouth Beach GroupBulgarian

BulgarianSouth Beach GroupBosnianSouth Beach GroupEspanol

Hotel Croydon
3720 Collins Avenue
Miami Beach, FL 33140
Tel: 305.938.1145
Fax: 305.938.1146
General Manager:
Roberto Hermosilla

EspanolSouth Beach GroupFrancaisSouth Beach GroupBulgarian

SerbianSouth Beach GroupCreole