For further assistance, please refer to the following contacts. Many of our staff speak additional languages other than English. For your convenience, we have added this information next to each staff member:
RESERVATIONS/Inquiries for individual bookings
Open every day 7am to 11pm, Toll Free (877) 762.3477 x5001 or email us at Bookings
Fax (305) 535-9665
For the below, our main number is 305.535.8284 with extensions listed. Our office hours are Monday-Friday 9am to 6pm. If the person you are contacting does not answer, typically they are offsite with clients. Please feel free to email, since most are connected via personal devices or fax us at 305-532-1156. We typically answer all requests within four hours outside of business hour.
Interested in working for us?
Browse our job listings here.
Guest Relations And Customer Service
Contact if you have a customer service issue or complaint.
Katrine Beltran, Guest Relations Manager, 305-964-0335
Contact if you are looking to book a group five rooms or greater.
Sarianne Sanderson, Director of Sales, Canada, North America + Europe
Lilian Garzon, Senior Sales Manager, Central & South America
Fred Garcia, Sales Manager, Brazil, Meetings & Niche Markets x3007
Connie Gonzalez, Sales Manager Conventions + Leisure
Manuel Hidalgo, Sales Coordinator
Global Sales Offices:
Cecile Huang, Shanghai, China
Marina Barros, Sao Paulo, Brazil
Special Events & Catering
Contact for any special requests involving use of our restaurants, bars and meeting space.
Tiffany Vinas, Special Events + Marketing Manager x3019
Alison Colberg, Special Events + Marketing Manager
Michael Tese, Vibe Manager
Social Media, Content Management & Branding
We sell it, package it, push it & fix it
Allie Lopez-Cuadra, Senior Web Designer
Fabiola Lopez, Social Media Manager
Jessica Santiago, Content Management
Aaron Lane, Branding Strategist
Indira Gonzalez, Digital Marketing + Revenue Analyst
Tavaris Jones, Business Intelligence Specialist
South Beach group Operations department
Please contact via email only – Office hours are Monday – Friday 9am to 6pm.
Stephanie Balazs, CEO
Chris Rollins, COO
John Moreno, Director of Operations - Hotel Division
John Long, Director of Operations - Restaurant Division
Christianne Nunez, Human Resource Manager
Natalia Rendon, Human Resource Assistant
Raul Frontal, Comptroller
Javier Garcia, Assistant Comptroller
Perla Jalina, Accounts Payable for Catalina / Croydon / Riviera / Metropole / Chesterfield / Whitelaw / Shelley / Chelsea
Chela Garcia, Accounts Receivable. Please contact if you are a vendor with an OTA & FIT.
Joan Careces, Guest Accounts. Please contact if you are a prior guest and need copy of folio or have questions.
Martiel Pedroso, Accounting for 189 Dixie and 1800 Warehouses
Efrain Ramos, Transportation Manager