SOUTH BEACH GROUP’S COMMITMENT TO YOU, OUR GUESTS, AS WE NAVIGATE THROUGH CORONAVIRUS (COVID-19)

The South Beach Group places the safety and security of our guests and team members remains as the highest priority. We are doing everything in our power to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve.

We will continue to update this page with the most up to date information regarding booking flexibility, travel safety, and supporting our community and workforce.



Health and Hygiene – Updated as of May 15, 2020

We introduced a new standard of hotel cleanliness and disinfection to ensure our guests can enjoy an even cleaner and safer stay: The program has been developed with the experts' advice on the new cleaning and disinfection where hospital-grade cleaning products and upgraded protocols are currently in use. The program features trusted cleaning products, solutions and training. It also includes the following:

  • Extra disinfection of top 10 high touch areas in guest rooms including light switches and door handles.
  • Increased cleaning frequency of public areas.
  • Reduced paper amenities (like pads) in rooms.
  • Enhanced cleaning & other changes to meeting spaces.
  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols.

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures in our hotels today, developed in consultation with global and local public health authorities, to make our cleaning and hygiene protocols even more rigorous:

  • Our hotel teams are receiving ongoing briefings and enhanced operating protocols.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We have increased the frequency of cleaning our public areas (including lobbies, elevators, door handles, public bathrooms, etc.) and have continued the use of hospital-grade disinfectant.
  • We have increased the deployment of hand sanitizers.

Your Travel Flexibility – Updated as of May 15, 2020

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.

  • All direct reservations booked on our website, even those described as “non-refundable” that were scheduled for arrival between Mar 25 and May 31, 2020 could be changed or cancelled at no charge, up to 72 hours before the guest's scheduled arrival day.
  • For new reservations, we introduced Book Now, Pay Later rate across our hotels to allow guests an option to change or cancel their stay without penalty by 2 PM up to 24 hours before the scheduled arrival day.

We do everything we can to process your refund as quickly as possible. Due to the influx of cancellations, it may take up to 30 days to complete your request.
If you need to adjust reservations made via our website, you can change your reservation on our site or contact our team at bookings@southbeachgroup.com. If you need to adjust reservations made through another travel site, please contact them for assistance.